bd99f Privacy Policy

1. Introduction

bd99f ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every player who registers or uses the bd99f online gaming platform at bd99f.org. This Privacy Policy describes how we collect, use, store, share and protect personal data, and sets out the rights available to you as a data subject.

By registering an account with bd99f or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this policy, you should not use the bd99f platform. This Privacy Policy is incorporated by reference into bd99f's Terms and Conditions.

Categories of Personal Data We Collect

2. How We Collect Your Personal Data

bd99f collects personal data through several channels. We collect only the data that is necessary for the purposes described in this Privacy Policy:

• 1Account registration: When you create a bd99f account, you provide your name, date of birth, Bangladesh mobile number and a password. This information is required to establish your account and verify your identity.
• 2KYC verification: To comply with age verification and anti-money laundering obligations, we collect government-issued identification documents, date-of-birth confirmation, and in some cases a selfie or proof-of-address document.
• 3Deposits and withdrawals: When you make a financial transaction, we receive data from your payment provider (bKash, Nagad, Rocket, Dutch-Bangla Bank or other supported banks) including transaction reference numbers, wallet identifiers and transaction timestamps.
• 4Platform usage: We automatically collect technical and behavioural data each time you use the bd99f platform, including your IP address, device identifiers, browser type, pages visited, games played, bet sizes and session duration. This data is collected via server logs and first-party analytics tools.
• 5Customer support communications: If you contact our support team via email at [email protected], we collect and retain the content of your communication, your contact details and any information you voluntarily provide in the course of seeking assistance.

3. How We Use Your Personal Data

bd99f uses your personal data only for legitimate, clearly defined purposes. We do not engage in the sale of personal data to third parties for advertising purposes. The primary purposes for which we process your data are:

• 1Account management and service delivery: To create and maintain your account, authenticate your identity on login, process deposits and withdrawals, credit bonus funds, resolve account queries and deliver the gaming experience you access through bd99f.
• 2KYC and age verification: To verify that every player is at minimum 21 years of age, as required by bd99f's responsible gaming policy, and to confirm the authenticity of identity documents provided during registration or withdrawal verification.
• 3Fraud prevention and security: To detect and investigate suspicious account activity, protect against money laundering, identify and block bonus abuse, and safeguard the integrity of the bd99f platform for all players.
• 4Responsible gaming compliance: To monitor player activity for signs of problem gambling, apply deposit limits or self-exclusion restrictions that have been requested by the player, and proactively reach out to players who may benefit from responsible gaming support tools.
• 5Platform improvement and analytics: To analyse aggregated, anonymised usage patterns in order to improve platform features, game selection, performance, page load times and overall user experience. Anonymised analytics data cannot be used to identify individual players.
• 6Marketing communications: To send you promotional offers, bonus notifications and platform updates via SMS or email, where you have opted in to receive such communications. You may withdraw your consent to marketing communications at any time by contacting our support team.

4. Legal Basis for Processing Your Data

bd99f processes your personal data under the following legal bases, each of which applies to specific processing activities described in this Privacy Policy:

• 1Contractual necessity: Processing that is required to fulfil the contract between you and bd99f — specifically, account creation, login authentication, processing transactions, crediting winnings and bonuses, and delivering customer support.
• 2Legal obligation: Processing required to comply with applicable law, including KYC and age verification requirements, anti-money laundering record-keeping obligations, and cooperation with law enforcement agencies where legally mandated.
• 3Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and analytics — where these interests are not overridden by your fundamental privacy rights.
• 4Consent: Processing for direct marketing communications via SMS and email, where you have given explicit prior consent. You may withdraw this consent at any time; withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

5. Sharing Your Personal Data

bd99f does not sell, rent or trade your personal data. We share personal data with third parties only in the following limited circumstances, and only to the extent necessary for each purpose:

• 1Payment service providers: We share transaction-relevant data (such as your registered mobile wallet number and the transaction amount) with bKash, Nagad, Rocket, Dutch-Bangla Bank and other supported payment partners solely to process your deposit and withdrawal requests.
• 2Game content providers: We share your account identifier (not your full personal profile) with licensed game studios and providers such as Pragmatic Play, Evolution Gaming, Spribe and Ezugi solely to authenticate your session and enable gameplay on their platforms as integrated into bd99f.
• 3Identity verification and fraud prevention services: We may share your identity documents and related data with third-party KYC and fraud-detection service providers engaged by bd99f to carry out age and identity verification on our behalf. These providers are contractually bound to use your data only for the stated purpose.
• 4Law enforcement and regulatory authorities: We will disclose personal data to competent authorities where we are legally required to do so — for example, in response to a valid court order, regulatory investigation, or to prevent or report suspected criminal activity including money laundering or fraud.

6. Cookies and Tracking Technologies

bd99f uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate the platform, remember your preferences, and maintain your login session. We do not use third-party advertising cookies or cross-site tracking pixels.

• 1Essential cookies: These are strictly necessary for the platform to function. They maintain your login state, remember your language and currency preferences, and protect against cross-site request forgery (CSRF). You cannot opt out of essential cookies while using bd99f, as the platform cannot function without them.
• 2Analytics cookies: We use first-party analytics tools to understand how players navigate the platform, which pages are most visited, and where technical errors occur. The data collected is aggregated and anonymised; it does not identify you personally. You may opt out of analytics cookies by adjusting your browser settings.
• 3Session cookies: These temporary cookies expire when you close your browser. They are used to maintain the continuity of your gaming session — for example, to remember the state of an in-progress game or a pending deposit form — and are deleted automatically once you exit the platform.
• 4Persistent cookies: These cookies remain on your device for a set period to remember your preferences between sessions (for example, your preferred language setting). The expiry period for persistent cookies used by bd99f does not exceed 12 months. You can clear persistent cookies via your browser's privacy or settings menu at any time.

7. Data Retention

bd99f retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, and to comply with applicable legal obligations. The following general retention periods apply: active account data is retained for the lifetime of your account; KYC documents and transaction records are retained for a minimum of 5 years from the date of the relevant transaction or account closure (whichever is later) to comply with anti-money laundering record-keeping requirements; support communications are retained for 2 years from the date of the communication.

When your personal data is no longer required for any of the purposes above, bd99f will securely delete or anonymise it. If you request deletion of your account and data, we will process this request within 30 days, subject to our legal obligation to retain certain categories of data (such as KYC records and financial transaction logs) for the mandatory statutory retention period.

8. Data Security

bd99f takes the security of your personal data seriously. We implement a layered set of technical and organisational controls designed to protect your information from unauthorised access, accidental loss, alteration, disclosure or destruction:

• 1SSL/TLS encryption on all data transmitted between your device and the bd99f platform, ensuring that your login credentials, personal details and financial transactions cannot be intercepted in transit.
• 2Encrypted storage for sensitive personal data including KYC documents and financial records. Encryption keys are managed separately from the encrypted data stores to prevent unauthorised internal access.
• 3Access controls limiting data access to bd99f personnel on a strict need-to-know basis. All staff with access to personal data receive regular data-protection training and are bound by confidentiality obligations.
• 4Regular security assessments and vulnerability testing to identify and remediate potential weaknesses in the platform's infrastructure, authentication mechanisms and payment integration points before they can be exploited.

9. Your Data Protection Rights

As a data subject, you have the following rights in relation to the personal data that bd99f holds about you. To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days of receiving your request:

• 👁️
  Right of Access

  You have the right to request a copy of the personal data bd99f holds about you, along with information about how it is processed.
• ✏️
  Right to Rectification

  You have the right to request correction of inaccurate or incomplete personal data held about you. For example, if your registered name or date of birth is recorded incorrectly, you may ask us to correct it.
• 🗑️
  Right to Erasure

  You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. This right is subject to bd99f's legal obligations to retain certain data categories.
• ⏸️
  Right to Restrict Processing

  You have the right to request that bd99f restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being verified following a rectification request, or while a legitimate interest objection is being assessed.
• 📦
  Right to Data Portability

  Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format. You may also request that this data be transmitted directly to another controller where technically feasible.
• 🚫
  Right to Object

  You have the right to object to the processing of your personal data where bd99f relies on legitimate interests as the legal basis. You also have the absolute right to object to processing for direct marketing purposes, and bd99f will cease such processing immediately upon receiving your objection.

10. Marketing Communications

bd99f may send you promotional communications about bonuses, new games, seasonal promotions (such as Eid, Pohela Boishakh or BPL season offers), and platform updates via SMS or email. We will only send marketing communications to players who have explicitly opted in during registration or via their account settings.

You may unsubscribe from marketing communications at any time by contacting our support team at [email protected] or by adjusting your notification preferences in your account settings. Opting out of marketing communications does not affect transactional communications — bd99f will continue to send you essential account messages such as deposit confirmations, withdrawal updates, KYC verification requests and security alerts regardless of your marketing opt-out status.

11. Minors and Age Restriction

bd99f is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If a player provides false information about their age during registration and it is later determined that they are under 21, their account will be immediately closed, any funds held will be returned to the payment source (where technically possible), and all personal data associated with the account will be securely deleted once our legal obligation to retain investigation records is satisfied.

12. Third-Party Content and External Links

The bd99f platform may display game content operated by licensed third-party providers. While bd99f vets its game partners carefully, each provider operates under their own privacy practices in relation to data processed directly within their game engine environments. bd99f does not control the data practices of third-party game providers beyond the contractual data-sharing limitations described in Section 5 of this Privacy Policy. Players are encouraged to review the privacy policies of individual game studios if they have specific concerns about in-game data processing.

13. Changes to This Privacy Policy

bd99f reserves the right to update or revise this Privacy Policy at any time. When we make material changes — for example, changes to the categories of data we collect, the purposes for which we use data, or the rights available to players — we will notify registered players via their registered mobile number or email address at least 7 days before the changes come into effect. For minor clarifications or non-material updates, we may update the policy without individual notification, but the revised date displayed at the top of the page will always reflect the latest version.

Your continued use of the bd99f platform following the effective date of any change to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the revised policy, you should close your account and cease using the platform.

14. Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or the way bd99f handles your personal data, please contact our support team. We are committed to resolving all privacy-related enquiries promptly and transparently. Our target response time for privacy queries is 5 business days Bangladesh Standard Time (BST, UTC+6).